Little Haven Palliative Care Inc.
Community Service & Haven House Inpatient Unit

Little Haven is committed to providing safe, high?quality, person?centred palliative care to people in the Gympie region — in their homes, in the community, and at Haven House.
We strive for excellence through compassion, dignity, respect, and a strong culture of continuous improvement.

Our Quality Management System (QMS) ensures that all services — community, inpatient, bereavement, allied health, and volunteer programs — are delivered safely, consistently, and in alignment with the National Safety and Quality Health Service (NSQHS) Standards.

We demonstrate our commitment to quality by:

• partnering with patients, families, carers, and our community
• maintaining effective clinical governance across Little Haven and Haven House
• ensuring staff and volunteers are trained, supported, and competent
• using evidence?based practice and clear documentation
• monitoring risks, incidents, feedback, and audit results
• responding openly and promptly to concerns
• continually improving our services through learning and reflection

Little Haven’s model of care is recognised for delivering compassionate, evidence?based palliative care that meets the needs of our community.
We encourage all stakeholders — patients, families, staff, volunteers, and partners — to participate in our quality system by identifying, reporting, and contributing to improvements.

Our Quality Policy and Quality Objectives are reviewed annually and are available to all interested parties.

QUALITY OBJECTIVES

Aligned with the QMS Manual and NSQHS Standards

Little Haven’s Quality Objectives are to:

1. Provide safe, person?centred care across community services and Haven House.
2. Maintain compliance with NSQHS Standards and contractual obligations.
3. Ensure effective clinical governance, risk management, and incident review.
4. Support a skilled, competent workforce through training, supervision, and orientation.
5. Ensure accurate, timely documentation in PalCare and organisational systems.
6. Maintain safe environments, including infection control, cleaning, and essential services.
7. Partner with consumers to improve care and service design.
8. Use feedback, complaints, and audit results to drive continuous improvement.
9. Communicate effectively with patients, families, staff, volunteers, and partners.
10. Ensure adequate resources to deliver sustainable, high?quality care.

These objectives guide our planning, service delivery, and improvement activities across all areas of Little Haven and Haven House.