Little Haven is committed to providing high quality palliative care services whose quality can be demonstrated to consumers, staff, funders and stakeholders as well as the people of Gympie Region through a culture of continuous improvement. Through active engagement activities with consumers and stakeholders, both internal and external to Little Haven, services are well planned and are effective in meeting the community needs and exceeding expectations.
Little Haven’s quality management system is used to ensure internal controls are in place and activities comply with relevant funding body standards. Reviews of all quality management practices, including quality objectives, are regularly conducted to assess the effectiveness of the quality management system and to implement improvements, based on compliance with the NSQHS V2 and Palliative Care Australia Standards.
The quality policy is available to all interested parties. Little Haven’s model of care is recognised and well regarded for the delivery of quality, evidence based, best practice community palliative care services. It is important that all Little Haven stakeholders are aware of the quality management system, and identify, report and record any problems, complaints, incidents or other areas where improvements may be made.
To view our quality policy and objectives see here